Exchange & Refund Policy

At Bavari Perfume, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Exchange

• We offer exchanges within 14 days of receiving your order.

• To be eligible, the product must be unused, unopened, and in its original packaging.

• Simply contact our Customer Support team, and we'll guide you through the exchange process.

Refund

• Refund requests can be made within 14 days of delivery.

• Once we receive and inspect the returned product, we'll process your refund.

• Approved refunds are issued to the original payment method within 7–10 business days.

Purchases from Bavari Retail Outlets

If you purchased a product from one of our Bavari retail outlets, any exchange or refund must be processed through the same outlet where the purchase was made.

Purchases from the Bavari Online Store

If you placed your order through our website, the product must be returned to our Bavari Head Office in Karachi. After we receive and inspect the item, your exchange or refund will be processed according to this policy.

Unboxing Video

To help us resolve any issue quickly, please record an unboxing video when opening your parcel. This is required for claims related to damaged, leaking, missing, or incorrect items.

Non-Refundable & Non-Exchangeable Items

The following items are not eligible for exchange or refund, unless they are received damaged, defective, or incorrect:

• Testers

• Roll-ons

• Attars

• Body Sprays

Sale Items

Products purchased during a sale are not eligible for exchange or refund, unless they are received damaged, defective, or incorrect.

If you have any questions or need assistance, our Customer Support team will be happy to help.